Frequently Asked Questions
Find answers to common questions about personalised training programmes, the coaching process, delivery and support. For a side-by-side overview of the available options, visit Compare Training Programmes
General Questions
Steff The Coach provides structured, evidence-based strength and conditioning for individuals and teams. Services include personalised online programmes, one-to-one sessions and long-term athletic development, with a focus on structure and sustainable performance progression.
These programmes are designed for individuals seeking structured, evidence-based training for long-term performance, including those returning to exercise, managing health considerations, or aiming for higher-level athletic development.
Not always. Equipment requirements depend on the programme and your goals. Many programmes are designed for gym-based training, but exercises may be adapted around the equipment available to you. This can be discussed during the Needs Analysis or onboarding process.
Programme Structure
After purchase, you complete an onboarding process covering your goals, training history, health considerations and available equipment. Your programme is then personalised and delivered through TrainHeroic. The level of ongoing support and adjustment depends on whether you select a Standard Programme or Programme+.
TrainHeroic is the digital platform used to deliver your programme. You can view each session, follow exercise instructions, record your training and track your progress from your phone or desktop.
All programmes include one structured weekly text check-in to review your progress, training adherence and feedback. Standard Programmes include limited adjustments, while Programme+ provides ongoing programme optimisation and active coaching support.
Personalised programme delivery typically begins within 3–5 business days after both payment and onboarding are complete. If further information is required, you will be contacted before the programme is finalised.
Results & Expectations
Results vary according to your starting point, goals, health considerations, training consistency and recovery. With consistent participation, the programme is designed to improve training structure, movement quality, strength and physical capacity over time. Specific results or timescales cannot be guaranteed.
Progress is individual. Early improvements may appear in training consistency, confidence, technique or exercise tolerance, while strength and body-composition changes generally require more time. Your starting point, recovery, nutrition and adherence will influence the rate of progress.
Programme Differences
Foundation is a four-week entry point focused on consistency and sound training habits. Progression is an eight-week programme for building strength and physical capacity. Performance is a twelve-week programme focused on long-term development, performance and continued training adaptation.
Both Standard Programmes and Programme+ include personalised programming, TrainHeroic delivery, progress tracking and weekly text check-ins. Standard Programmes are suited to self-directed trainees and include limited adjustments. Programme+ adds active coaching oversight, ongoing programme adjustments and optional calls or video support when needed.
Logistics
The programme should be followed as closely as practical because its sessions and progressions are designed to work together. However, you should not train through pain, illness or unusual symptoms. Contact the coach if an exercise cannot be completed safely or equipment is unavailable. The level of adjustment provided depends on the programme selected.
Home-based training may be possible where suitable equipment is available, but most programmes are designed primarily for gym-based environments. Review the equipment requirements for your selected programme or complete a Needs Analysis before purchasing if you require a home-based option.
At the end of your programme, you can review your progress and select the next option that best matches your development. This may involve continuing at the same level, progressing to a longer programme or moving to Programme+ for ongoing coaching support.
Payment & Support
No. Standard Programmes and Programme+ options are purchased through a single payment for a fixed programme duration. Your purchase does not renew automatically unless the product page clearly states otherwise.
Payments are processed securely through Stripe. Major credit and debit cards are accepted, and any additional payment methods available in your location will be shown at checkout.
All programmes include a weekly text check-in and a communication channel for essential programme questions. Standard Programmes remain primarily self-directed, while Programme+ includes active coaching oversight, ongoing adjustments and additional communication throughout the training period.
Still Have a Question?
If your question is not covered above, please get in touch for further guidance.